MONODESK
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Privacy Policy

At MONODESK, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, and billing information provided during account registration or checkout.
  • Payment Information: All payment processing is handled by Razorpay. MONODESK does not directly store your credit/debit card numbers, UPI IDs, or bank account details.
  • Usage Data: Browser type, device information, IP address, pages visited, time spent on pages, and referral source.
  • Cookies & Tracking: We use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze site traffic.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping via Shiprocket.
  • Send order confirmations, shipping updates, and delivery notifications.
  • Provide customer support and respond to inquiries.
  • Personalize your shopping experience (e.g., Vibe Check recommendations).
  • Improve our Platform, products, and services.
  • Prevent fraud and ensure security of transactions.
  • Comply with legal obligations under Indian law.

3. Information Sharing

We do not sell your personal information. We may share your data with:

  • Payment Processor (Razorpay): To process payments securely.
  • Shipping Partners (Shiprocket): To deliver your orders across India.
  • Affiliate Partners: When you click affiliate links to Amazon or Meesho, those platforms may collect data under their own privacy policies.
  • Legal Authorities: When required by law, court order, or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your information:

  • All data transmitted between your browser and our servers is encrypted using SSL/TLS.
  • Payment transactions are processed through Razorpay's PCI DSS Level 1 compliant infrastructure.
  • We regularly review and update our security practices.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies

We use cookies to:

  • Remember your login sessions and cart contents.
  • Understand how you use our Platform to improve it.
  • Deliver relevant content and recommendations.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Platform.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data (subject to legal requirements).
  • Withdraw consent for data processing at any time.
  • Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at support@monodesk.in.

7. Third-Party Links

Our Platform may contain links to third-party websites (e.g., Amazon, Meesho). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

MONODESK does not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Last Updated: May 2026